AFG Home Loans Logo

AFG Home Loans has now been doing business successfully with First Mortgage Services (formerly PLMS) since the inception of AFG Home Loans and we consider FMS to be a key partner of the AFG Group.

The success of our relationship is largely attributed to FMS's market leading ability to provide AFG Home Loans with many benefits including:

  • A national mortgage processing company.
  • Web-based document production and on-line tracking via individual broker logins that allow brokers to see their loans in progress.
  • A can do approach that allows AFG and its brokers to satisfy customer needs.
  • On-going willingness to develop new process and systems that best meet the needs of AFG brokers and their customers.
  • The introduction, production, delivery and execution of market leading products.

The above are just some of the key factors that highlight the benefits to AFG Home Loans in dealing with the people at FMS.

Kris Van Weelde

National Operations Manager

AFG Home Loans Pty Ltd

Kiwibank Logo

FMS have been a strategic partner since 2002 providing loan documentation and refinance services. Over this time they have provided a highly reliable and efficient outsourcing service that has been critical for the provision of mortgages to our customers. Kiwibank has been the fastest growing mortgage provider in NZ during this time and grown the asset portfolio by $10 billion NZD from start-up. FMS have provided market lending innovations including electronic exchange of mortgage documents with solicitors, using the FMS system propel-lc, and have recently created an online method for customers to access and sign mortgage documents via Websign. In summary FMS has been a cost-effective and responsive supplier that has contributed to the success of Kiwibank.

Mark Wilkshire

Head of Sales & Service

Kiwibank Limited

RESIMAC Logo

RESIMAC Limited has been a proud business partner with FMS for more than 5 years, with FMS leadership and staff sharing the same high standards for service delivery that we do at RESIMAC. As our volumes have grown over recent years, FMS have continued to meet our service demands, with exemplary adherence to our strictly monitored service levels. We look forward to strengthening our relationship with FMS in the future.

Gavin Smith

Director, Mortgage Operations

RESIMAC Limited

Suncorp Logo

FMS is our preferred partner in the documentation and settlement of Residential, Commercial and Agricultural property settlements. I have dealt with FMS through our previous partnered solution with Perpetual Lenders Mortgage Services for approximately 5 years and have found their professional service meets all of our business requirements.

Highlights over the past 12 months:

  • Seamless management transition from Perpetual to FMS.
  • Successful transition of our Business Banking loan documentation and settlement work.
  • Transition of the remainder of our Retail settlement process from a multi-vendor strategy to a key strategic partnership with FMS.
  • Strong capability demonstrated in project transition and on-boarding of new functions.
  • Recognition from our Sales and Service Lending Managers on the quality and timeliness of the services provided.

FMS possess an understanding of the operational challenges and direction of the Australian property settlement market and work closely with us to ensure a high quality of customer service is maintained. I find FMS responsive and proactive making them easy to do business with and more importantly develop a relationship that enhances customer experience and business outcomes.

Tanya Bakens

Executive Manager Business Performance & Supplier Management

Suncorp Bank

PEXA Logo

PEXA has delivered on its mission to bring a national digital transactional platform to property participants and has been able to do so by working alongside industry leaders like First Legal.

PEXA has enjoyed a strong and successful relationship with First Legal over the last 6 years. Much like the banks, the First Legal team were early adopters of PEXA and were instrumental in ensuring industry collaboration, industry guidelines and process was fit for digital settlements as they relate to both retail and commercial settlements. We are pleased to confirm that First Legal now processes the majority of their settlements on PEXA, a market leading position.

First Legal was our first Beta partner for workflow integration. As one of the networks early adopters First Legal has been able to successfully imbed PEXA into their operations through workflow integration as well as provide key items of feedback on the design of PEXA functionality. Flexible in the provision of services (Representative Subscriber and Subcontractor models) and adapting service delivery to align with their clients’ requirements. First Legal’s ongoing contribution benefits the whole network as well as the lenders First Legal represent.

The industry across the major states is transitioning from a paper-based settlement model to a digital settlement model and First Legal continues to work with PEXA to lead important and evolving industry collaboration. First Legal’s industry involvement extends into lenders, law firms and conveyancing firms.

First Legal has a unique ability to act for a lender in bother the retail and highly complex commercial space in a digital settlement.

First Legal is a valued partner and a true industry leader.

Marcus Price

Chief Executive Officer

Property Exchange Australia Ltd