Senior Management Group

Click the location names for more info

Belinda Backman    Manager, Quality & Reporting

Belinda Backman Manager, Quality & ReportingBelinda joined FMS in October 2001 after a banking and finance career at Westpac Banking Corporation spanning 15 years. Belinda has over 17 years' experience in mortgage processing and settlements and also has extensive leadership experience, managing large and diverse teams since 1996. Belinda's outlook is to lead a highly skilled and focussed team who are committed to delivering a high quality experience to our clients at all times.


P +61 8 8414 7548  |  M +61 418 829 879  |  E belinda.backman@au.firstms.com

Tej Bedi    IT Manager

Tej Bedi IT ManagerTej Bedi started his career out as a developer specialising in Microsoft technologies. While at Accenture & thereafter InfoSys he worked at various government and financial institutions including ATO, Westpac, CBA and ANZ as a senior technical consultant responsible for rolling out new technologies and implementing transactional systems across various business units. In 2005 he joined First American Title Insurance of Australia as a senior developer where he developed and facilitated the roll out of a multi-tenanted Title Insurance system which is being utilised by number international offices outside Australia. As a Senior IT Manager at FMS, Tej is responsible for implementing new technolgies and systems across both Australia and New Zealand with a view to bringing efficiencies and collaboration across all departments within the organisation.

Besides being excited by being “hands on” with technology, Tej is passionate about four wheel driving, photography and playing cricket.


 

Angelique Carbone    State Manager, VIC & WA

Angelique Carbone State Manager, VICAngelique has managed the Melbourne office since 2012 and has over 12 years' experience working in the mortgage processing business leading various teams & managing numerous clients relationships. Angelique believes that by managing an engaged and productive team she can continually drive efficiencies within the business to deliver a positive client and customer experience.



P +61 3 9032 2310  |  M +61 421 522 880  |  E angelique.carbone@au.firstms.com

Sean Carnie    State Manager, SA

Sean Carnie State Manager, SASean has managed our South Australian Office since March 2015. Sean joined FMS in November 2014 and is responsible for leading both the Contact Centre and SA Operations Teams. With an extensive background leading large Operational and Customer Service Teams, Sean places a strong emphasis on sharing his experience with his teams and leading them to deliver outstanding levels of service to FMS Clients.


 

Roland Girvan    Business Development Manager

Roland Girvan Business Development ManagerAs Business Development Manager Roland manages a number of FMS's Key Accounts including and not limited to NabBroker, AMP Bank, Suncorp, AFG Home Loans, ME Bank, Advantedge and Macquarie Bank. Roland commenced his career in the mortgage industry as a Legal & Search Clerk at Mills Oakley Lawyers in 2001 and in 2003 moved into a Sales & Relationship Management role. More recently Roland held a National Relationship Management position with Perpetual Limited within their Corporate Trust business.


P +61 3 8628 0536  |  M +61 421 625 255  |  E roland.girvan@au.firstms.com

Kerry O’Shea    Contact Centre Manager

Kerry O’Shea Contact Centre ManagerKerry joined FMS in 2014 and brings over 12 years Contact Centre Management experience, managing large and diverse contact centres in the financial, telco and energy industries. Kerry’s focus for the contact centre is on providing an amazing customer experience and being the FACE for our clients.


 

Teresa Russell    State Manager, QLD

Teresa Russell State Manager, QLDTeresa has managed our Brisbane office since 2015. Teresa joined FMS in March 2014 after spending 18 years at Suncorp working in Operational, Lending and Project teams. Teresa also has experience leading various operational teams for Hewlett Packard on the Bank of Queensland contract. Teresa’s focus and that of the QLD team is to deliver amazing customer service and a seamless settlement experience.


 

Craig Sincock    Manager, DocuPREP Systems Team

Craig Sincock DocuPrep ManagerCraig commenced with FMS in December 2000 after previously holding a position with the Commonwealth Bank for 10 years. After filling a number of roles in the business including the management of operational teams, Craig moved to the DocuPREP Systems team in 2006 and has been Manager of the team since September 2012. Craig’s focus is to ensure the team delivers systems and support that is client focussed and contributes to an overall effective business.


 

Corinne van der Burgh    Operations Manager NZ

Corinne van der Burgh Operations Manager NZCorinne joined FMS in 2006 and has 16 years' management experience. Corinne is passionate about exceeding clients expectations by delivering outstanding services that ensures the continuing success of the relationship. She achieves this with a focus on team building and effective people management.





P +64 9 365 5317  |  M +64 21 733 037  |  E corinne.vanderburgh@nz.firstms.com

Kerry Quilkey    Human Resources Manager, Business Partnering

Kerry Quilkey Human Resources Manager, Business PartneringKerry is a HR Generalist with 10 years’ experience with the majority of her HR career with the Banking and Insurance industry, Kerry holds a Bachelor in Business majoring in HR Management and is currently completing a degree in Psychology. Kerry is passionate about delivering operational HR support through effective business partnerships and providing practical advice that is aligned to the organisational values and culture to help our people achieve high performance outcomes and deliver an exceptional customer experience.


 

Gary Stephens    Manager Operations Risk and Compliance

Gary Stephens Manager Operations Risk and ComplianceGary has 30 years experience in Banking & Finance holding Management and Executive Management roles within Suncorp Bank. During this time Gary’s responsibilities included back-office operations management for both Retail and Business Banking, Risk & Compliance and Change Management roles for large transformational and outsourcing projects. Gary brings a pragmatic approach to risk and compliance having worked in and across the banking business.


 

View the Office Locations and Leadership Team